Senior Manager Seller Analytics
Internet/eCommerce Job Description
The Customer Intelligence group is responsible for delivering business insights and high impact analyses to the North American eBay.com business. Within this group, teams partner with business unit clients to address strategic and operational questions facing the business including user behavior, supply and demand dynamics, performance measurement, and product and marketing efficiency.
We are currently looking for a Senior Manager to join the team to provide support to eBay’s Shipping team. In addition to broader business analysis, there will be a specific focus on understanding all aspects of shipping to the buyer and seller experience. This individual will partner with the Shipping team to meet their analytic needs and conduct extensive analyses of eBay's rich data, generating insights, and communicating those insights to the Shipping team to guide the strategic roadmap. In the process, this person will develop a deep understanding of eBay Marketplaces and site functionality, further strengthen their analytic, leadership, and presentation skills, and gain exposure to a wide variety of functional teams within eBay.
Key Responsibilities:
· Work with analysts to build strong communication and presentation skills
· Independently execute analysis
· Become subject-matter experts on the shipping experience at eBay
· Build out fact base through deep and innovative analysis of eBay's large and rich datasets
· Drive insights from the fact base to improve the user experience
· Partner with the Shipping team to evaluate hypotheses for potential projects to improve the buyer experience
· Work closing with pricing team to understand economic factors influencing shipping on eBay
· Work cross-functionally with Information Management & Delivery (data/reporting infrastructure) team to provide ad hoc analytic support for senior management
· Continue to evaluate existing business reporting and identify opportunities for improvement
· Work cross-functionally to tie Shipping Analytics output in to the work from other teams
Required Experience:
The role is data and analytically intensive. Successful candidates will offer a strategic perspective, sound business judgment, deep analytical capabilities, and a collaborative working style. They will possess strong intellectual curiosity, and a passion for achieving practical business impact. Skills in problem definition, rigorous analysis, and recommendation development will also be critical. Successful candidates will have exceptional interpersonal skills, initiative and integrity.
This Job Requires the Following Skills:
- Exceptional business judgment and quantitative analytic ability.
- Strong communication skills and experience distilling and presenting complex quantitative analysis.
- Strong academic profile with an emphasis on quantitative coursework (e.g., degree in Mathematics/Statistics, Computer Science, Economics, Econometrics or Engineering).
- Expert Excel, Access and PowerPoint skills; experience with database query tools (e.g., SQL); and a basic understanding of data warehouse architecture are required. Proficiency with statistical analysis tools (e.g., SAS, SPSS) is a plus.
- Experience in web/product analytics is preferred but not required.
- 6+ years experience, ideally at a management consulting firm, investment bank, or financial services company.
- Strong interpersonal skills including ability to present insights and recommendations persuasively. Skill and confidence in dealing with people at all levels of the organization are essential.
- Intellectual curiosity, passion for problem-solving, and comfort with ambiguity.
- High energy and a desire to work in a results-oriented, fast growth environment.
- Ability to thrive in a cross-functional environment while juggling multiple responsibilities.
- A passion for understanding and serving the unique community of eBay.
- Bachelors Degree Required
Education Required:
BS
Location: San Jose
Company URL: www.ebay.com (Internet/eCommerce)
Position Type: Full Time
Travel Required: 20% of the time (approximate)
Job Posted Sat 19-Apr-08 12:37 PM
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Tags: ebay • internet/ecommerce • san jose • web analytics • web analytics association
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