Technical Support Analyst 

The Technical Support Analyst will:

• Provide ongoing support to our clients by following established process and procedures.
• Demonstrate a consistent sense of urgency and follow up on open issues to ensure resolution.
• Log and properly document all issues, as well as provide timely and consistent status communication to the client.
• Work closely with clients to deploy Coremetrics' JavaScript-based acquisition technology on the client's web sites.
• Provide status reports to management.
• Work closely with multiple groups within Coremetrics to drive product direction and enhanced client services.
• Please note that this role will not involve hardware and network support.

The ideal Technical Support Analyst requirements are:

• 1 - 2 years professional experience in a client facing call center, help desk, or technical support environment or equivalent education.
• Ability to multi-task.
• Manage internal and deadline-driven client projects that will require dynamic, real-time prioritization based on multiple factors.
• Must be extremely detailed, organized, and results oriented.
• Ability to effectively prioritize and escalate customer support issues as required.
• Database experience, particularly with DB2 or Oracle and involving SQL.
• UNIX experience or ability to quickly learn UNIX
• Outstanding problem solving skills and attention to detail.
• Must be able to think creatively about issues to find a resolution.
• The ability to learn quickly and independently.
• Ability to become a Coremetrics expert in a short amount of time.
• Excellent written and verbal communication skills
• Evidence of technical aptitude
• Must be comfortable interacting with manager level personnel of Fortune 500 companies.
• BA/BS degree.

1. The position is open to local candidates only.

2. No phone calls, faxes, or Third Parties! Please submit a resume and salary requirements to jobs@coremetrics.com with subject “Southlake TSA”

3. When responding, indicate salary requirements in order to be considered.